Shop Policies

Welcome and thanks so much for stopping by Alchemy and Eden!

 

PAYMENT

Prices listed on alchemyandeden.com are in AUD$. GST is charged on applicable products at the checkout.

All orders must be paid for at the time of ordering and before they are posted out.

 

REFUNDS & EXCHANGES

Unfortunately due to the nature of my products, I can't accept refunds or exchanges. 

If however, there is a problem with your order then please get in contact as I want you to be 100% happy with your purchase.

 

PACKAGING

All of the chosen packaging is made out of recyclable materials that make a sustainable choice for our planet.

Our glass packaging is manufactured to only allow certain healing rays of sunlight to reach the ingredients inside. These rays of sunlight are protective against the ageing process allowing our products to stay fresher and retain their vitality for longer. It also means no artificial preservatives are added to any of our products.

 

POSTAGE

Your products are handmade just for you, so will be dispatched between 1-3 days after the order is received.

Shipping is currently only available within Australia. Depending on the location, delivery may take between 2-10 days.

All Australian orders are posted using Sendle - Australia's first carbon neutral delivery service.

Alchemy + Eden cannot be held responsible for any loss or damage to any items in transit. Once your package is in the post you will receive a confirmation email with a tracking number. The tracking number can be used to track your package on the Sendle tracking page.

Be sure to double check your postage address. If a package is returned to Alchemy + Eden a postal charge will apply to resend the package.

 

A NOTE TO REMEMBER

Although I am a degree qualified Naturopath, Nutritionist, Homoeopath and Herbalist and have formulated all of the products myself, it remains your responsibility to ensure that any products you decide to purchase meet your specific requirements. Please consult a qualified health care practitioner before using any product, especially if you are on any medications, pregnant or nursing.

The information on this website and my products aren't intended to treat, cure, prevent or diagnose any health condition and don't substitute for the advice from a qualified health care practitioner.